REFUND POLICY

 

- RETURNS
All items are produced to order and we do not accept returns. We always do our best to deliver a product that we hope you'll love but if you are not 100% satisfied do not hesitate to get in touch with us and we will work with you to find a solution.

- DAMAGED ORDERS
Our framed prints are carefully packaged in secure cardboard boxes. If your order has arrived damaged in transit, please contact us at info@states.gallery along with photographs of the damaged areas. We understand that there are times when packages are mishandled during shipping. If you do receive a damaged item, please email us within 24 hours at info@states.gallery.

- ORDER CANCELLATION
If your order has not been shipped yet, we are able to assist you with the cancellation. To cancel an order that has not yet shipped, please contact us on info@states.gallery

We are unable to process cancellations for items that have already shipped.

If you need to cancel your order for whatever reason, please email us at (info@states.gallery) as soon as possible. Once an order has been submitted it may not be possible to cancel it as some orders go straight into production.

All print on demand products are tailor made, custom-made and bespoke to the end-consumers individual specifications and no order would exist unless a personalized commission was provided.

This means you may cancel your order at any stage, provided we have not initiated production for your order or dispatched the relevant products to you as a customer. To do this you must notify us in writing at the address above or by sending an email to info@states.gallery


- OTHER RETURNS

Returns outside the EU
Because our prints are made to order we do not offer returns and all sales are final. If your print is damaged or has any technical flaws we would be happy to send a replacement free of charge.